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Being a 911 Dispatcher

There are some things about being a 911 dispatcher that a lot of people don't know. It isn't always fun and games. Sure, there are some pretty exciting calls. Others, not so much. You relate with your callers. You feel for them when you can hear the terror in their voice. You are their lifeline. You are the calm on the other line. You are the answer to their prayers. You are the only one who can get them help. You are not just a glorified secretary for the police officers. Without you, they wouldn't know where to go. They wouldn't know who to help. You get yelled at. You get cussed at. You get hectic and distraught callers. It is up to you to find out where they are, what is wrong, and send someone to help them. Not every call ends with a happy ending. Some calls may be total bull crap. But there's one thing to remember: you have touched every single one of their lives, in more ways than just one. So in case no one has told you lately, you are a hero and a superstar.

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