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911 and Me

Being a 911 operator, there are many things I have to go through in order to get you the help you need. Simply screaming "send someone now" does not mean I know where you are. Yes, 911 calls plot on the map. However, it is usually a 90% confidence rating within X amount of feet. It could plot down the road from where you actually are. That is why when we answer the phone we say "911 WHERE is your emergency?" The more information you can provide us the better we are able to serve you. We are in this together from the moment I answer the phone until the second you hang up. And I promise, if you hang up before I feel like you need to (i.e. Your attacker breaks down the door) I will keep calling you back until either A) I get ahold of you or B) until my officer gets on scene. Your safety is important to me. I will feel and experience everything you do. I will not tell you to calm down. That's like trying to baptize a cat. I will take deep breaths with you. I will talk to you about your pets or your kids. Whatever makes you take a step back. Because the last thing we need is for you to hyperventilate. Trust me, it's no fun. I am here to serve you. I am here to help you. Call 911 even if it's not an emergency. Just because it may not sound like a life threatening situation doesn't mean it might not be important. We are not there to judge you. We are there to be your angels. Your saving grace. Your lifeline. And when I pick up that phone, that's exactly what you're going to get from me. Because I love my job, and I love helping and supporting people. Put your faith in 911. Trust us. Trust me.

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